A short story that tells you why.

Why do organisations decide to shift towards continuous delivery? This fictitious story may tell the answer to that question:

The marketing department of an organization has realized that the count of visitors on their website has been growing enormously. A new registration process should attract potential customers to submit their name and contact details and directly interface with SAP CRM©. The intent is to gain more customers and increase the revenue.

Shortly after the change request has been submitted to the development department the realization completed. After deployment into the acceptance environment the renewed registration process has to be tested. During the first test cycle, an error was identified. Meanwhile, the original developer was working on a different requirement which caused some lead time for the error to be resolved. Due to a manual testing process not all errors could easily be reproduced whilst others even revealed shortcomings in the applied testing procedures. Now it was time to promote the delivery into production. The production deployment was a complicated procedure. All changes that have been tested and signed-off successfully will be moved in a specific sequence during night/weekend.

During production deployment an error occurred which had to be analysed by the expert team on an emergency callout. The team had a hard time fixing the problem due to complexity originating from a high number of dependencies. The next business day the environment was still not released for productive usage. At that time the team felt stressed - every minute of downtime translates into loss of revenue, not even counting the negative perception any downtime creates.

The point of no return has been passed already - rollback to the previous stable version was no longer possible given the time needed to restore. During the day, a special task-force could finally identify and eliminate the root cause of the problem. Shortly after both the website and its SAP CRM© integration were brought to live.

The root cause analysis summarized that a configuration transport was missed for production deployment which was directly responsible for bringing CRM usage down. During the downtime of the website not a single client could register. Summarized, the envisioned process improvement painfully resulted in the opposite, sales opportunities where missed instead of created.


Measures that help

  • Deploy at a higher frequency, when needed multiple times a day.
  • A new feature can be promoted into production shortly after it was successfully tested.
  • Timely testing
  • Coding errors will be identified earlier and the developer is still available to fix the problem.
  • Deployment becomes a habit.
  • More frequent deployment quickly translates into a habit. Tasks can be automated. The release process becomes stable and solid.
  • High deployment frequency reduces complexity.
  • The release is executed across smaller portions and, therefore complexity benefits. The smaller the stack of hay the easier it becomes to find a needle.

Benefits

Accelerated Time to Market

Building the Right Product

Improved Productivity and Efficiency

Reliable Releases

Improved Product Quality

Improved Customer Satisfaction

Enablers for continuous delivery

Software logistics

A more frequent software delivery process demands an automated and secured transport process. Transport Center has proven to be the optimal companion.

Transport Center

Rollback

Sometimes something goes wrong. We enabled an instant snapshot and rollback for SAP systems. RE.Do is available for Transport Center and TMS.

RE.Do

Contact

Contact request

 

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